In case you have made a reservation for a stay in our hotel, directly or via our website

or via the Best Western® Hotels & Resorts channels (websites , mobile, applications or booking centers), and / or that you encounter a problem following this reservation or during your stay, you have the possibility to submit a complaint to:

  • Best Western® Hotels and Resorts France Customer Service (for stays in France):

by email at : – or by phone at +331 49 02 30 00 –

from Monday to Thursday, from 9:00 a.m. to 18:30 p.m. and Friday from 9:00 .m. to 17:30 p.m.

If there is no satisfactory response to your complaint, within 60 days of the written notification, you can, if you wish, use a conventional mediation procedure by mail to the Mediator of Cooperative and Associated Trade – FCA (organization approved by the European Commission) – 77, rue de Lourmel – 75015 Paris, or via the website on which you can find the Charter of the Mediation of Cooperative and Associated Trade and the form of claim accessible from the following link

Pursuant to Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform you that you have the possibility to enter the Online Dispute Resolution (ODR) platform. available from the European Commission at the following address:

The e-mail address concerning us which must be indicated in the complaint form is the following: